Refund policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must notify us (Turbine Group GmbH, Käthe-Kollwitz-Straße 7, 04109 Leipzig, info@Turbine-Group.de) of your decision to withdraw from this contract by means of an unambiguous declaration (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory. You can also electronically complete and submit the model withdrawal form or another unambiguous declaration on our website at info@turbine-group.de. If you make use of this option, we will immediately send you (e.g., by email) a confirmation of receipt of such a withdrawal.

To comply with the cancellation period, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of Cancellation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods, unless otherwise agreed.

Return address:
Lebenshilfe Leipzig e.V.
Workshop for People with Disabilities
Attention: Mr. Jörg Meier
Ernst-Keil-Str. 15
04179 Leipzig
Germany

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.

Statutory Exclusion of the Right of Withdrawal

The right of withdrawal does not apply, unless the parties have agreed otherwise, in particular to the following contracts:

  1. Contracts for the delivery of goods that are not prefabricated and whose production is based on an individual selection or specification by the consumer or which are clearly tailored to the consumer's personal needs, including a permanent modification of the product at the consumer's request (e.g., engraving on a turbine or sleeve);
  2. Contracts for the delivery of goods that are subject to rapid perishability or whose expiration date would be quickly exceeded;
  3. Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
  4. Contracts for the delivery of goods that, due to their nature, have been inseparably mixed with other goods after delivery.

In all other respects, Section 312g (2) of the German Civil Code (BGB) applies.

Please complete the form and place it in the package.