Consumers have a fourteen-day right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us (Turbine Group GmbH, Käthe-Kollwitz-Straße 7, 04109 Leipzig, Info@Turbine-Group.de) of your decision to withdraw from this contract by means of an unambiguous declaration (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form for this purpose, but this is not mandatory. You can also electronically fill out and submit the sample withdrawal form or another unambiguous declaration on our website info@turbine-group.de. If you make use of this option, we will send you a confirmation of receipt of such a cancellation immediately (e.g. by email).

To meet the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of cancellation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods, unless otherwise agreed.You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties and functioning.

Legal exclusion of the right of withdrawalThe right of withdrawal does not apply, unless the parties have agreed otherwise, in particular to the following contracts:Contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, which also includes a permanent redesign of the product at the request of the consumer (e.g. an engraving on a turbine or a sleeve),Contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded,Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery,Contracts for the delivery of goods if they were due to their nature, have been inseparably mixed with other goods.In addition, § 312g (2) BGB applies.Please include the form in the package